Systems Analyst
Job description

We are currently looking for a Systems Analyst who should be able to do the following duties.

Deploy, maintain, and troubleshoot business applications.

Coordinate with Internal and External stakeholders to establish project scope, system goals, and requirements.

Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.

Implement best practices for scalability, supportability, ease of maintenance, and system performance.

Provide documentation of all processes and training as needed.

Follow incident management and change management process.

Skills Required: Should have good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail.
Logical approach to problem solving and excellent analytical skills.

Technical Skills:
Oracle PLSQL
Oracle Forms 10g, 6i, and Reports 6i
Pro*C
Unix and Shell Scripts
Incident management and change management experience.

Should have atleast 7 years of experience in retail industry

Reference ID: IVS0721001

Job Type: Permanent

Salary: £37,000.00 per year

Essential:
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved.
Act as the initial point of contact for all computer and system related concerns from clients or other employees.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Maintain a working log detailed all required system updates, as well as date of completion.
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
Resolve technical issues related to network interruptions.
Actively update, maintain and monitor all aspects of computer networks.

• Industry specific certification in relevant computer languages or software may be required

• 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition other remote access desktop programs

• Accept constructive criticism and customer feedback regarding their experience with software or IT services, Printers, CPU

• Extensive experience working with different operating systems including Windows.

• Ability to prioritize and manage several milestones and projects efficiently

• Professional written and interpersonal skills are essential when communicating with customers and clients

• Experience installing and configuring computer systems and applications for a large company

Desirable:
Supporting the Team.
Basic Knowledge on Monitoring Tools.
Basic Knowledge on Security Principles.
Supporting customer over phone or remote tools.

Application Deadline: 23/07/2021

Expected Start Date: 01/08/2021

Job Type: Permanent

Salary: Up to £27,000.00 per year

MFT Analyst
Job Description

We are looking for a Managed file transfer (MFT) Senior Analyst to work on IBM Sterling File Gateway. Ideal candidate should have atleast 6 years experience in the IBM Products like Sterling file-gateway, Connect Direct, Sterling Integrator, EDI Mapping, GXS(Open Text) AI, File agent, IBM Control centre, IBM Sterling Secure Proxy, IBM Sterling External Authentication Server. Test end to end of the file from the client to the customer.

This is a permanent role.

Reference ID: VSF0721001

Application deadline: 12/07/2021

Expected start date: 19/07/2021

Job Types: Full-time, Permanent

Salary: £50,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Referral programme
• Work from home

Schedule:

• 8 hour shift

• Monday to Friday

Work remotely:

• Temporarily due to COVID-19